Sir Bobby Robson School

Welfare and Family Support

We are very proud of the welfare and family support offer that we have here at Sir Bobby Robson School. Our Welfare Officer, Emma Kelly, is on hand daily to not only provide safeguarding and welfare support to our pupils, but is also available to support with parent/carers needs as well.

Young people and families have faced different pressures over the past few years, from managing school and work during lockdown to missing those important face-to-face connections with friends and loved ones. We have all seen that post pandemic, there have been many challenges and changes to our daily lives, some that were slightly less predictable than others. It’s important to remember that we all feel low sometimes, or experience stress or anxiety due to changes in our lives. As parents/carers, we are also aware that for many of you, you have faced many challenges prior to joining our school community and we are extremely keen to ensure that you know we are here to help and support you where we can.

Here at Sir Bobby Robson School our pupils have access to a large number of emotional and mental health interventions to support them. Details can be found from the Interventions link at the bottom of this page. There are a number of places where young people can go to find information and support in Suffolk. We have included a selection of useful websites, organisations, helplines and apps that offer a range of support.

What support can parents access from us?

Although not an exhaustive list, since joining our Team, Emma has used her expertise to help create links with services to now offer a Welfare package that we feel allows us to strongly support our pupils and families when they need it the most. Currently on offer we provide:

Regular parent/carer coffee mornings

Parent Workshops

Links to local support groups

Attendance support

Financial support

Housing support

Practical help with completing paperwork/form filling/applications etc

Bereavement support

Support with Social Care/Medical professionals

Mental Health support

Access to respite and funding/grants and much much more.

Emma has a very busy diary each week, so should you require any support, please do call the school or email Emma to book an appointment.

If you are in immediate danger, always call 999 and wait for help to arrive. If you need urgent support, and you do not feel safe, contact the First Response Service on 0808 196 3494 (this is a free number) who are available 24 hours a day, seven days a week. 

Parents and carers can find information, advice and guidance, as well as wellbeing workshops to support young people’s mental health in the resources links below.


Parents and carers can find information, advice and guidance, as well as wellbeing workshops to support young people’s mental health on the

The following links also offer help and advice for current concerns for children and young people.

If your child is worried or needs support, they can receive advice and support from:

Talk to us…

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Parents/carers – please contact us at anytime if you have concerns about your child’s wellbeing.

Pupils – please talk to us. Whether you feel more comfortable talking to your teacher or your parents, please talk.